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SeCtion tWo Change approaches & management tools
Index of Approaches
48 Action Learning Set (ALS)
50 Action Research
53 Appreciative Inquiry (AI)
55 Business Process Reengineering (BPR) 57 Coaching and Mentoring
59 Communities of Practice (CoPS)
61 Cultural Web
63 De Bono Creative Thinking (‘Six Thinking Hats’)
65 Five Whys
67 Force Field Analysis
69 Job Enrichment
72 Lean
76 Open-Space Method
78 Organisational Congruence Model (Nadler & Tushman) 80 Organisational Learning
83 Pareto Charts
85 Performance Appraisal
87 Pesteli
89 Plan-Do-Study-Act (PDSA) Cycle
91 Power-Interest Grid
93 Process Modelling: Process Flow
95 Process Modelling: Theory of Constraints
97 Project Planning
100 Readiness and Capability
101 Self-Managed Teams (SMTS)
104 7s Model
106 Soft Systems Methodology (SSM)
108 Swot Analysis
110 Theories of Change (TsoC)
112 Thomas-Kilmann Conflict Mode Instrument (TKI) 114 Tichy’s Technical Political Cultural (TPC) Framework 117 Total Quality Management (TQM)
121 Weisbord’s Six-Box Organisational Model
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