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Purpose of compendium
The purpose of this compendium is to support managers working in adult social care to be more knowledgeable about and confident in the application of different approaches and tools relevant to managing change in their organisations. In the compendium an ‘approach to change’ is used to denote an ‘overarching framework that can guide a change process’ and ‘change management tools’ as ‘techniques or templates to understand or support a specific aspect of the change process’. Examples of the latter would be stakeholder mapping exercises, organisational diagnostic methodologies, engagement processes, and direct team based interventions. The compendium does not provide detailed guidance on how to apply each approach and tool, but presents an accessible overview of what each entails, the thinking that lies behind them, and (where available) a reflection on the empirical evidence of their application in practice. Having access to this information will help to demystify the often confusing and intimidating terminology that surrounds change approaches, and in doing so will enable managers to identify the approaches most relevant to a change they are leading and explore in more depth. Understanding the method being followed will also support individuals who access services and their families to engage on a more equal playing field within a change process. This includes people who access services and their families.
While potentially relevant to social care managers working at all levels of an organisation, the compendium is specifically designed for those responsible for a single service (e.g. home care team, residential care home) or team (e.g. care management team), and those who directly manage service and team managers.
Structure of compendium
The compendium has main two sections:
Section 1
Section 2
Appendix 1
Fictional case studies which illustrate how four key approaches to change could be deployed within adult social care. These case studies also illustrate how other change management tools could be incorporated within such a change process. Further details and supporting resources for each approach and tool are provided in Section 2.
A directory of change approaches and change management tools based on a review of current literature including available empirical research and the views of people who have experienced and led change. A short commentary on the application of the social care change principles through these approaches is also provided.
A full reference list.