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Contents
1 Purpose of compendium
1 Structure of compendium
2 Process of development
2 Principles of change in adult social care
3 Principles of change management in adult social care
4 The future
5 Section 1: Four key approaches to change
8 Case Study A: Appreciative Inquiry in a care home for older people
16 Case Study B: Lean in a care management team
25 Case Study C: Action research in a mental health recovery hub
33 Case Study D: Soft systems methodology in the development of supported living 45 Section 2: Directory of change approaches & change management tools
47 Index of Approaches
125 Appendix 1: References
