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Change approaches & management tools SeCtion tWo
Table: Quality guidelines
the Fourteen Points
the Seven Deadly Sins
1 Create a common purpose
1 Changing your purpose on a regular basis
2 Have a clear vision and values
2 Emphasizing short term profits
3 Do not go always go for lowest cost
3 Evaluation of performance or annual review
4 Ensure there is good leadership
4 High turnover of senior management
5 Stop using empty statements that people do not believe
5 Only focussing on meeting financial targets
6 Do not give people a set number of tasks
6 Excessive medical costs
7 Train people on the job
7 Excessive costs to ensure that standards of performance are met
8 Have a culture of trust
9 Enable different teams and services to work together
10 Plan and take the actions required to achieve the change
11 Keep improving how the service or organisation works in practice
12 Do not only use a standard way of measuring quality
13 Encourage people to have pride in their work
14 Keep providing training updates
(Adapted from Deming, 1986)
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