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Change approaches & management tools SeCtion tWo
Strengths and limitations
The approach is a good way of exploring the current reality of processes from a range of perspectives. It is often used as a starting point from which to plan an ‘ideal’ process which improves on current practice.
In relation to social care change, Process Flow can engage people accessing service, their families and other stakeholders either directly or indirectly in mapping out how processes can and should work. If being applied in an service it is important that there is support from senior management and they are willing to allow flexibility. If not, then staff members may not be able to make the changes due to standard organisational processes and standards.
Further reading
IISO (1985) Information processing – Documentation Symbols and Conventions for Data, Program and System Flowcharts, Program Network Charts and System Resources Charts, International Organization for Standardization.
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