Page 41 - text

Four key approaches to change SeCtion one
Understanding the change
Manager D had a good feel for the culture within LAD, which (in Soft-Systems Methodology) can be understood as resulting from a dynamic interaction of three elements – roles (both formal and informal), norms (the behaviours that are expected when someone is in a particular role) and values (the criteria by which behaviour gets judged). She began to depict these elements for the different stakeholders connected with the homes (Diagram D2). During the course of the project Manager D kept updating and amending these culture diagrams as he gathered more information.
Diagram D2: Culture in relation to people living in the homes
38