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SeCtion tWo Change approaches & management tools
In relation to social care change, Thomas-Kilmann can support those engaged in the process to more positively respond to conflict. It can be an opportunity for those involved to learn about the styles and preferences of other stakeholders.
Further reading
1. www.kilmanndiagnostics.com/overview-thomas-kilmann-conflict-mode-instrument-tki
2. Kilmann RH and Thomas KW (1977) Developing a forced-choice measure of conflict-handling
behaviour: the ‘MODE’ instrument, Educational and Psychological Measurement, 37, 2, 309–25.
3. Womack DF (1988) Assessing the Thomas-Kilmann conflict mode survey, Management Communication Quarterly, 1, 3, 321–49.
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